Order and Payments
How much is the chaudcookie?
It is 200 yen per cookie. (Tax included/ postage excluded) However, Heart Type cookie is 250 Yen per cookie. (Tax included/ postage excluded)
Tell me how many cookies I can order at a time.
We can accept any amount of cookies,
but need to order minimum 10 pieces of cookies.
What if we want to cancel or change our order?
We are very sorry but we do not accept any cancelation and changes of orders.
I am afraid of the cookie getting racked during the shipping
We will pay special attention to the shipping. Should you get cracked chaudcookies, we will accept product returns or exchanges. However, please note that we cannot accept item exchanges or returns owing to your own circumstances.
Which shipping courier?
About the item
When is the best-before date?
Within 4 weeks from the production date. We make sure that your items are delivered in 1 week from the production date.
Can any picture and color be printed out on a cookie beautifully?
Since we print out onto cookies, sometimes the pictures won't be printed out fairly.
For more detail, please have a look at "Caution points of graphics".